The best way to build trust with every customer is to provide flawless support service. We are proud to put the spotlight on our support team, full of experienced Software and Automation engineers, passionate about improving themselves in track and trace solutions, and offering the best possible service to our clients. They are the frontline in building and maintaining the relationship of trust.
At FractureCode, we ensure every support task is handled by a highly educated professional. Our team comprises individuals with strong backgrounds in Software Engineering or Automation, guaranteeing the highest service quality.
Each new employee undergoes a detailed training process, ensuring they are well-versed in every aspect of our systems. This rigorous onboarding ensures you receive top-notch support every time.
We believe flawless support service is the foundation of long-term trust between FractureCode and our clients.
First impressions are crucial. We ensure each support agreement starts with detailed documentation and thorough explanations of our processes. This careful preparation lays the foundation for a successful partnership.
Recognizing diverse learning preferences, we offer both offline and online sessions to accommodate your needs, ensuring a comfortable start to our collaboration.
Our commitment to a smooth onboarding process reflects our dedication to building strong, lasting relationships with our clients.
Our support service prioritizes exceptional communication from the start. We maintain open lines of communication from implementation through ongoing support.
For tickets requiring more time, we keep you informed throughout the resolution process. We respect your time and the importance of your issues, ensuring regular updates.
Our communication excellence begins at implementation and continues, ensuring a seamless experience with our support team.
We proactively monitor your system, even when no tickets are submitted. Understanding the importance of system functionality, we address potential issues before they become problems.
By creating internal reminders, we test system components to ensure everything operates smoothly. These proactive measures ensure your system runs flawlessly, mirroring the attention to detail you expect.
FractureCode support acts as an invisible hand, continuously maintaining optimal system performance.
We continually seek ways to enhance our system's performance. By actively listening to your feedback and identifying potential pain points, our support assists constant software improvement.
Collaborating with our development team, we thoroughly test any changes before release. This rigorous process ensures the highest quality and functionality.
Our dedication to building efficient, reliable, and carefully tested products drives our commitment to excellence.
With over 20 years of experience in track and trace, we prioritize safety and reliable backups. We guide clients on how to back up applications and data for maximum protection.
Your presets, work orders, and essential production data are safe and remain accessible even during upgrades or maintenance.
Any updates will return all data to its original state, so you can focus on production without worrying about data loss.
Contact our sales department to see how you can transcend your production processes.
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Highly skilled engineers ensure optimal service quality.
Rigorous employee training guarantees consistent, high-quality support.
Detailed onboarding documentation sets a solid foundation.
Offline and online sessions cater to your learning preferences.
Quick responses ensure timely support for every ticket.
Proactivelly addressing potential system issues.
Constant enhancements based on client feedback and testing.
Robust system ensures complete data protection and recovery.
